Self Service vs. Full Service

On June 29, 2011 by Jennifer Matt

Technology can be better at delivering value than humans FOR CERTAIN products and services. I’m frustrated by bookstores now because Amazon has trained me to expect an unlimited inventory. A segment of print products is better suited for technology based order entry than full service human based ordering.


Allegra Network 2011 Convention

On June 29, 2011 by Jennifer Matt

Allegra Network Convention – Las Vegas, NV August 7-10. Jennifer Matt will lead a session on “The Dollars (and Sense) in Selling a Web-to-Print Solution”


Alphagraphics 2011 Annual Franchise Conference

On June 29, 2011 by Jennifer Matt

Alphagraphics annual conference – Las Vegas, NV August 7-10. Jennifer Matt will lead a session on “Selling Web to Print Programs”


Your Focus? New Opportunities or Barriers?

On June 20, 2011 by Jennifer Matt

Its good to step back and check your filter settings: are you looking for new opportunities or are you looking for reasons things won’t work? Your focus makes all the difference. You and I can look at the same thing and one of us can see opportunity while the other only sees obstacles.


The Consultative Sale: Value on the Table

On June 14, 2011 by Jennifer Matt

Consultative selling means you provide value no matter what the outcome of the process is – yes, you leave value on the table and the prospect gets to move forward with it. Don’t let this deter you – holding back will cause way more harm.


Digital Parrots: Regurgitation on Steroids

On June 13, 2011 by Jennifer Matt

Adding your own thoughts to the information flow contributes to the conversation vs. playing the role of a parrot and simply regurgitating.


Business Models: Conflict vs. Alignment

On June 9, 2011 by Jennifer Matt

A business model defines the relationship between you and your partners. Step back from your focus on price and consider whether the underlying business model is in conflict or alignment with your business objectives. Alignment can make all the difference.


“Your Call”

On June 7, 2011 by Jennifer Matt

Could there be just (2) words that could help you liberate your time and empower your people? I think so.


Web to Print = Print E-Commerce

On June 1, 2011 by Jennifer Matt

Labels are powerful. I suggest we move away from the term “web to print” and start using Print E-Commerce as it better describes HOW and WHERE the transaction between print customer and print provider is moving.


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